Shipping policy

We understand this process may be challenging. Please know we're here to answer any questions you might have! Here's a straightforward guide on what to expect: After you place your order, we'll send you a box along with detailed instructions.

Open the velvet bag to reveal the ash container and follow the instructions to fill.

Review the order form included and to ensure it reflects the order you placed.

Place the completed form and ashes in the pre-pade postage box and seal.

Mail. Allow 8-10 weeks for us to create your precious keepsake.